How should managers monitor the performance of an employee struggling with documentation at work?

Monitoring the performance of an employee struggling with documentation is best achieved through a method that fosters accountability and continuous feedback. The choice of tracking performance on a ticket-by-ticket basis allows managers to assess the employee's work in a detailed manner, addressing specific issues as they arise. This approach not only helps pinpoint areas that need improvement but also reinforces the importance of documentation in the employee's daily tasks.

By systematically reviewing individual pieces of work, the manager can provide constructive feedback that guides the employee towards better practices. This method promotes a supportive environment where the employee feels more equipped to learn and grow, as they are not overwhelmed by a broad set of expectations but instead can focus on manageable, incremental improvements.

In contrast, the other options could hinder the employee's development. Increasing their workload might exacerbate their struggles, while observing from afar could lead to feelings of isolation and a lack of support. Providing less feedback can diminish opportunities for learning, ultimately leaving the employee without the guidance they need to improve their documentation skills effectively.